Data Deletion Request

Account & Data Deletion

We respect your right to have your personal data deleted from our systems. If you wish to permanently delete your OyaPOS account and all associated data, please use the form below to submit your request.

⚠️ Important: This action is irreversible. Once your account is deleted, all your business data including sales records, inventory, customer information, and reports will be permanently removed and cannot be recovered.

What Data Will Be Deleted

When you request account deletion, the following data will be permanently removed from our systems:

Account Information: Your name, email address, phone number, and login credentials
Business Data: Business name, address, and settings
Product Information: All products, inventory data, and pricing information
Sales Records: All transaction history, receipts, and sales reports
Customer Data: Customer information and transaction history
Employee Data: Employee accounts and access permissions
Reports & Analytics: All generated reports and business analytics
App Usage Data: Usage patterns and preferences

Data Retention Requirements

Please note that certain data may be retained for legal and regulatory compliance:

Financial Records: Some transaction data may be retained for up to 7 years as required by tax and accounting regulations
Legal Compliance: Data required for ongoing legal proceedings or regulatory requirements
Aggregated Analytics: Anonymous, aggregated data that cannot be linked back to you personally

📋 Before Deletion: We recommend exporting any important business data or reports you may need for your records before submitting this request.

Submit Deletion Request

Please fill out the form below to request deletion of your account and data. We will process your request within 30 days and send you a confirmation email once completed.

Email Address *

Business Name *

Phone Number

Reason for Deletion (Optional)

Additional Information (Optional)

I have exported or no longer need any data from my account

I understand that this action is irreversible and will permanently delete all my account data *

✅ Request Submitted Successfully!
Your data deletion request has been submitted. We will process your request within 30 days and send you a confirmation email once your account and data have been permanently deleted.

Alternative Options

Temporary Account Deactivation

If you're not sure about permanently deleting your account, you can temporarily deactivate it instead. This will:

Prevent access to your account and data
Preserve your data for potential reactivation
Allow you to reactivate your account within 90 days

To deactivate your account temporarily, please contact our support team at support@oyapos.com.

Data Export

Before deleting your account, you can export your data:

Go to Settings → Data Export in the OyaPOS app
Select the data you want to export
Download your data in CSV or PDF format

Contact Information

If you have any questions about the data deletion process or need assistance, please contact us:

Email: support@oyapos.com
Subject: Data Deletion Request
Response Time: Within 48 hours